Join the Dexter® team.
Manager of IT Service Delivery and Governance
Overview
DexKo Global, the global leader in highly engineered, technology driven, running gear and structural solutions for the growing towable work and recreational trailer industry, has an opportunity for a Manager of IT Service Delivery and Governace at our global headquarters location in Novi, Michigan.
DexKo Global has achieved its success by delivering market leadership in product development and innovation, increased manufacturing flexibility, great efficiency through global sourcing and unparalleled customer service.
For more information about our company, access DexKo Global’s web site at www.dexko.com.
DexKo Global offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.
Position Summary
Overview:
The Manager of IT Service Delivery and Governance is responsible for the successful delivery of Global IT services to all business units through leadership and life-cycle support of the Global Service Desk, leadership of the corporate IT Change Management process, facilitation of weekly Global IT Change Advisory Board (CAB), and the management of key assigned Global IT Service Partner stewardship / Project meetings. The Manager will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve IT service issues leading to a maximized value from IT investments.
More specifically, this position will be responsible for activities including but not limited to the following:
- Maintain and Drive Improvement
- Manage Global IT Change Management processes including administration of the Global CAB
- Meet with key decision makers / system owners to help define business / process requirements
- Review and analyze the effectiveness and efficiency of existing systems and processes
- Develop strategies for improving or further leveraging responsible systems and processes
- Manage Key Global partner stewardship processes toward maximization of value for technology investments made
- Operations Transition and Deployment
- Manage Global IT PMO process ensuring that key global IT projects adhere to the company SDLC policy
- Serve as IT project lead for highly visible global system deployments, updates and changes
- Manage Technical Assistance support staff for key Global HQ location and other members of the organization, including installation and maintenance of hardware and software
- Support IT Integration IT Governance assessment / remediation activities
- IT Operations / Compliance Management
- Apply ITIL concepts to all service desk incident, service, and change requests
- Manage Global IT Internal Audit process / activities to include 2 annual populations audit reviews and annual Internal Audit testing cadences
- Work collaboratively with Global Business Unit IT Support teams for the delivery of a cohesive, measurable (KPIs) and effective IT Servicer Delivery process
Requirements
Requirements:
Vendor Partner Management
IT Service Desk and other Service Manager Tool Experience
Desired:
Management of IT Audit Process
IT Automation
Experience:
IT Service Management 3 years +
IT Compliance 3 years +
IT PMO 3 years +
IT Change Management 3 years +
Culture
Dexter is a world leader in developing and producing safe, reliable trailer components for the markets we serve—all thanks to our exceptional team of employees.
Our culture