Join the Dexter® team.
Customer Service Representative
Overview
Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative at our distribution facility located in St. Cloud, MN.
We are open for business during normal daytime business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. We are closed on Saturdays and Sundays. Our Customer Service Representatives rarely work on weekends.
Dexter offers a competitive salary package which includes paid vacation and holidays, medical-dental-life-vision insurance, 401K and profit sharing. $18.50 per hour is the minimum starting wage for this position.
For more information about our company, access Dexter's web site at www.dexteraxle.com. Dexter is an equal opportunity employer.
Position Summary
The role of a Customer Service Representative at Dexter is inside sales, answering customer phone calls, answering customer questions, providing technical product information and assistance concerning pricing and shipping lead time, entering sales orders in the business automation system, processing customer warranty and/or return requests, resolving customer complaints, and making sales calls to customers.
Requirements
We have an excellent career opportunity for a friendly, personable, and outgoing representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, a high school diploma, one or more years of customer service experience, and excellent computer and phone skills. Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.
Culture
Dexter is a world leader in developing and producing safe, reliable trailer components for the markets we serve—all thanks to our exceptional team of employees.
Our culture