Join the Dexter® team.
Customer Service Representative
Overview
Dexter Distribution Group. a Dexter company, the premier supplier and manufacturer of axles, doors, venting products and related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Customer Service Representative at our Distribution facility in Angola, Indiana.
Dexter has been a leading manufacturer of trailer axles, brakes and actuation, along with entrance door and venting products for over 50 years serving the utility trailer, recreational vehicle, heavy duty, manufactured housing, agricultural, marine, and specialty markets. Dexter is headquartered in Elkhart, Indiana employing over 2,800 people and operating 18 manufacturing facilities in the U.S. and Canada (Indiana, Georgia, Oklahoma, California, Tennessee, Texas, Florida, Utah, Ontario, and Alberta). Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.
For more information about our company, access Dexter's web site at www.dexteraxle.com.
Dexter offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.
Position Summary
We are open for business during normal daytime business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. We are closed on Saturdays and Sundays. Our Customer Service Representatives rarely ever work on weekends.
The role of a Customer Service Representative at Dexter is inside sales, making sales calls to customers, answering customer phone calls, answering customer questions, providing technical product information and assistance concerning pricing and shipping lead time, entering sales orders in the business automation system, processing customer warranty and/or return requests, and resolving customer complaints. We have an excellent career opportunity for a friendly, personable, outgoing, inside sales representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, a high school diploma, one or more years of related inside sales experience, and excellent computer and phone skills. Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.
Requirements
The ideal candidate will have excellent communication and interpersonal skills, a high school diploma, one or more years of related inside sales experience, and excellent computer and phone skills. Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.