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Customer Service Representative
Riviera Beach, FL
Job ID 2022-4042
# Positions 1
Position Summary
The Customer Service Representative is responsible for answering customer inquires, processing orders, resolving complaints and requests for refunds, exchanges and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:
- Responding to customer inquiries both in person and over the phone.
- Maintain system information including product pricing and availability.
- Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
- Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
- Make same-day follow-up calls to customers regarding back-orders and delivery dates.
- Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
- Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
- Track shipments as necessary.
- Other duties as assigned.
Requirements
Qualified candidates will have a high school diploma or equivalent along with at least 1 year of customer service experience. Strong customer service skills and the the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Culture
Dexter is a world leader in developing and producing safe, reliable trailer components for the markets we serve—all thanks to our exceptional team of employees.
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