Join the Dexter^® team.

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Customer Service Representative

Position Summary

The Customer Service Representative is responsible for answering customer inquires, processing orders, resolving complaints and requests for refunds, exchanges and adjustments; as well as provides customers with product, pricing, and shipping information.  Specific duties include:

• Responding to customer inquiries both in person and over the phone.
  
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
  
• Make same-day follow-up calls to customers regarding back-orders and delivery dates.
  
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
  
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
  
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.
  

Requirements

Qualified candidates will have a high school diploma or equivalent along with at least 1 year of customer service experience.  Strong customer service skills and the the ability to develop product knowledge to specify and recommend appropriate products to our customers.